compensation: Discussed upon interview employment type: full-time
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Frank Beverage Group in Middleton, WI is now hiring for an IT Support Intern. The IT Support Intern provides support for the company’s office and mobile computer systems. Main responsibilities of this position will include setting up, maintaining, and updating the required computer systems for employee new hires, terminations and status changes. Other responsibilities will include the setup and ongoing support of office computers, office printing devices, as well as mobile computing devices used in the field.
This is a limited term position with an anticipated start date of mid-May and an end date of early September.
Provides setup and maintenance for desktop, laptop, and mobile hardware and software
Investigates and resolves hardware and software problems with end users, including office staff and mobile device users
Maintains and assists end users with office printing and copying devices
Assists the IT support help desk, responding to employee requests regarding problems, issues or concerns. Involves, or escalates to other team members based on availability or subject matter expertise
Assists in ticket management system ensuring that tickets are resolved in a timely manner. Analyzes and resolves incidents or requests about software or hardware. Logs and tracks incidents and requests from identification through resolution both accurately and with all necessary details. Follow up with the end user, and other support staff involved, to ensure requests are resolved and the customer communication is complete. Documents resolutions with details and updates applicable support documentation.